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Everything You Need to Get Started

Here, you’ll find all the essential forms, documents, and policy information you need as part of your enrolment and ongoing experience with us. Whether you’re just starting out or already part of our community, this page is your go-to hub for clear, accessible, and up-to-date information.

If you need help understanding any of the resources or can’t find what you’re looking for, please get in touch. Our team is here to support you.

Ongoing Forms

Fees & Charges

IMPORTANT WEBSITES

Guides & frameworks

Ongoing Forms

Please note that two weeks’ notice is required for all changes to booking times and for cancelation of care please also notify your educator prior to submitting these forms

Fees & Charges
  • NextGen Family Day Care fees currently range from $12.00 to $19.00 per hour, depending on the approved fee schedule applicable to your Family Day Care educator. Please refer to the fee schedule provided by NextGen Family Day Care and your Complying Written Arrangement (CWA) for the fees applicable to your care arrangement.
  • Please check with your educator to confirm their hourly rate.
  • Fees are charged for booked sessions in accordance with the Complying Written Arrangement (CWA) between the Parent/Guardian and NextGen Family Day Care Pty Ltd, from the agreed commencement of care date.
  • Additional or casual care provided outside a child’s regular booked sessions will be charged in accordance with the applicable approved fee schedule and the terms of the family’s CWA.
  • Families requesting a permanent change to their child’s booked sessions are required to provide at least 14 days’ notice by completing the Existing Families Booking Form. Approved changes will be documented by NextGen Family Day Care and the family’s CWA and CCS enrolment information will be updated as required.
  • Families will be provided with at least 14 days’ written notice of any change to the way fees are charged or collected, where required under Regulation 172 of the Education and Care Services National Regulations. Changes to applicable fees and care arrangements will also be managed in accordance with Family Assistance Law and the family’s CWA.
  • Fees and Charges are included in the weekly invoice, and payable on the scheduled payment day.
  • Payments must be made electronically to NextGen Family Day Care Pty Ltd through the provider-approved iPay payment system. Where approved by the Accounts Manager, an alternative electronic payment method, such as EFT directly to NextGen Family Day Care’s nominated business bank account, may be authorised. Families must not make CCS gap fee payments directly to educators.
  • Weekly invoices are emailed to Parent(s)/Guardian(s) directly from Hubworks.
Security Bond Deposit:
  • A $100 security deposit (bond) per child is required in accordance with NextGen Family Day Care’s Payment of Fees Policy, applicable fee schedule and the family’s CWA.
  • The bond amount will be deducted from your nominated bank account before the commencement of care. Please note that care can only begin once the bond payment has been successfully processed.
  • Upon cessation of care and after the final invoice has been settled, the bond amount will be refunded to your nominated account (as registered with iPay).
  • If you require a payment plan, please contact our Accounts Manager at accounts@nextgenfdc.com.au

Important Notice:
Third-party payment processing and failed-payment fees may also apply in accordance with the current fees charged by the nominated payment provider. These fees are outside NextGen Family Day Care’s control.

Invoices & Payments

For details on fee payments, please refer to our Payment of Fees Policy.

  • Invoices are issued weekly on Mondays via Hubworks and sent directly to families. The fee-paying parent is responsible for ensuring payment is made. Payments are processed through direct debit in Hubworks.
  • Direct debit requests are submitted to the bank on Tuesdays, the day after invoicing.
  • Payments are withdrawn from your nominated bank account or card on Tuesday or Wednesday, depending on your bank. Please ensure sufficient funds are available to avoid transaction failures.
  • Public holidays may cause delays in processing payments—please plan accordingly.
  • If a direct debit request is declined, rejected, or cannot be processed via iPay Hubdebit as per the payment schedule, the fee-paying parent (authorized nominee) is responsible for making the outstanding payment by no later than 4:00 PM on Friday of the same week. Our Accounts Team will contact you via email regarding the failed payment.
  • A $10 administration fee will automatically be added to your account if a scheduled payment is rejected.
  • NextGen Family Day Care Pty Ltd is not responsible for any additional bank fees or charges incurred due to insufficient funds at the time of processing.
  • A $0.75 transaction fee is charged and collected by Hubworks for payments made via bank account. Transaction fees are higher for credit card payments. If a payment is rejected, Hubworks charges an additional $2.75, which will be collected on top of NextGen Family Day Care’s $10 administration fee. These charges are controlled by Hubworks, and NextGen Family Day Care has no influence over them.
  • All invoices are payable to NextGen Family Day Care Pty Ltd via direct debit on iPay.
  • Payments via iPay can be made using a credit card or bank account. (Please note that American Express is not accepted due to higher processing fees.)
  • If you are experiencing difficulties with payment, please contact our Accounts Office to discuss a payment plan at accounts@nextgenfdc.com.au.
  • Where an account remains unpaid by 4:00 PM on Friday of the week in which payment was due, NextGen Family Day Care may suspend or cease care in accordance with the Payment of Fees Policy and the family’s CWA. Families experiencing financial difficulty are encouraged to contact the Accounts Manager before the due date to discuss available payment arrangements

Meal Levy:

Where an educator provides meals as part of the care arrangement, an approved meal levy may apply. Any applicable meal levy must be approved by NextGen Family Day Care, disclosed to the family before commencement and included in the applicable fee schedule and/or CWA. The levy will be invoiced and collected by NextGen Family Day Care.

Additional Levies:

Additional charges may apply for items or services such as nappies, transport, excursions or other agreed services. All additional charges must be approved by NextGen Family Day Care and disclosed to families through the applicable fee schedule, CWA or other written agreement before being charged. Applicable charges will be invoiced and collected by NextGen Family Day Care. Educators can provide information during orientation about the services and inclusions available at their Family Day Care residence. Families should refer to the NextGen Family Day Care approved fee schedule and CWA for the fees and charges that apply to their care arrangement.

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